Terms & Conditions

1. About the Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern theplantprep's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘theplantprep’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers.

1.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 1.4 You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.9 From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). 1.10 We have no responsibility for the content of the linked website(s).

1.11 We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at theplantprep, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the theplantprep service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for both one time purchases and subscriptions. Discount codes cannot be applied towards a trial box order. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion. 

1.12 If you have any changes, queries or would like to cancel your order, simply drop us an email at info@theplantprep.com. This must be arranged before 8am, 2 days before delivery day. Any changes after this time may not be accepted.

2. Order Process and the Contract between you and us

2.1 When you place an order with us, the legal contract between you and us will only come into existence when we tell you that we can provide the goods to you ,which we will usually communicate by email. If we tell you that we cannot provide the goods to you for whatever reason, then we will not charge you for them. If we tell you that we are unable to provide the goods, and we have already received payment from you, then we will promptly refund you for any goods that we cannot provide to you.

3. About the goods

3.1 Any descriptions or images of the goods and the packaging in which they are provided, which are set out on our website, are for illustration only. While we endeavour to be as accurate and consistent as possible, the goods may be slightly different to those descriptions or images.

3.2 If we provide any advice to you, including in any instructions or manuals provided to you with the goods or packaging, then you should follow these carefully. We will not be liable to you for any damage that is caused due to your failure to follow such advice or instructions.

3.3 You will be responsible for the goods and packaging from the point at which we deliver them to you.

3.4 You will only own the goods once we have received full payment for them.

3.5 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6.6 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4. Changes to goods

4.1 If you would like to make a change to the goods for which you have already placed an order, please contact us as soon as you can. We will always be willing to discuss with you whether the change you would like to make is possible, and whether there are likely to be any changes to price, times for delivery, any suspension period whilst any changes are made, or any other consequences or changes arising from your request. We cannot always guarantee that changes to your order can be made, as it depends if your goods are always prepared for delivery.

4.2 In some circumstances, we may need to make minor changes to the services that you ordered. As these are minor changes and will not affect your use of the services we will not usually contact you about these. These minor changes are likely to be: a. because we need to update the goods to implement a change in the law or a regulatory requirement; and/or b. because we need to make minor technical changes or enhancements that will not affect your use, handling or enjoyment of the goods.

4.3 It is possible that, exceptionally, we may need to make a more major change to the goods. If these exceptional circumstances arise in relation to an order that you have placed with us, then we will contact you before we make the change to let you know. 

5. Payment details

5.1 The price of the goods will be the price set out on our website at the time when you place your order.

5.2 We make all reasonable efforts to ensure that we do not make errors with the prices that we charge you. For example, before we accept your order, we usually try to check the website price against our price list in force at the time of your order. However, if an error has been made and the price in the price list is lower than the website price, then we will charge you the price on the price list (being the lower amount). If an error has been made and the price in the price list is higher than the website price, we will contact you to confirm how you would like to proceed (if you wish to continue or cancel your order).

5.3 Any costs for delivery of the goods and other costs associated with the goods will be the amounts that were set out to you in the order process on our website.

5.4 For one-off goods, you must pay for them before we deliver them to you.

5.5 We accept payment by credit/debit card.

5.6 We may offer new and/or existing customers special offers from time to time. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion.

6. Delivery and collection of goods

6.1.a For local delivery to the Aberdeen are:

Orders placed on the website before Thursday midnight will be delivered the following Sunday.

6.1.b For nationwide delivery using a courier service:

Once your order is placed and confirmed, we will package and send your goods within 2-3 working days. These goods will then be collected by a third party courier service and booked on a next day delivery.

6.2 We will contact you if we are delayed in delivering the goods to you because of circumstances that are not within our control. If we contact you within a reasonable time to let you know about this, then we will not be responsible for any delays due to those circumstances. However, if the delay continues beyond a reasonable amount of time, then you can contact us to cancel the contract, and we will provide you with a refund for any goods that you have paid for but not yet received.

6.3 If no one is available to take delivery of them when we try to deliver them to you, then you will receive a note about how to re-arrange delivery and/or how to collect the goods. If you then do not re-arrange delivery of the goods or collect them from the place specified in the note, we will contact you for instructions about what to do next and we may charge you for the storage costs we incur during this period as well as any further delivery costs in respect of a re-arranged delivery. If after this, we are still unable to re-arrange the delivery or collection of the goods with you, then we may cancel the contract and the consequences set out in section 16.2 below will apply.

7. Suspension

7.1 If something happens that means we must suspend the supply of the goods to you, for example: a. to make minor technical adjustments or to resolve technical issues; b. to update the goods to implement a change in law or any relevant regulatory requirement, then we will contact you to let you know.

7.2 We will usually let you know in advance of any suspension unless it is an emergency – in which case, we will let you know as soon as reasonably possible. If we do suspend the supply of goods , your payment will be adjusted so that you do not pay for the relevant suspended item during the period of suspension.

7.3 If we are going to suspend the supply of a good for more than a week then you may contact us to cancel the order. We will provide you with a refund for the relevant good for which you have made payment, but have not yet received.

8. Responsibility for and ownership of goods

8.1 You will be responsible for goods from the point at which we deliver the goods to you, or if you have told us that you are collecting the goods, then from the point at which you collect the goods from us.

8.2 You will only own the goods once we have received full payment for them.

9. Your obligations

9.1 We will inform you during the order process of information that we need from you in order to provide you with the goods.

9.2 If you don’t provide us with this required information in a reasonable time, or if the information that you give us is not accurate, we may cancel the contract, or we may charge you for the additional costs that we incur as a result.

9.3 If you don’t give us the required information within a reasonable time, we will not be liable to you if this causes a delay in providing you with the goods, or if we do not provide any part of them to you.

10. If there is a fault with the goods

10.1 We hope that you are satisfied with the goods that we have supplied to you, but if there is a fault with them, then please contact us at info@theplantprep.com.

10.2 We must provide goods to you that meet your consumer rights.

10.3 This section 12.3 provides you with a summary of your consumer rights if there is a fault with the goods that we have provided to you. However, this is only a summary of your key rights. If you need more detailed information, you can contact Citizens Advice on www.citizensadvice.org.uk or you can call 03454 04 05 06, or you can contact your local Trading Standards Department.

11. Our rights to cancel the contract

11.1. If you don’t comply with your obligations in these terms and conditions, we may cancel the contract. The following are examples of circumstances where we would consider that you have not complied with your obligations:

11.1.a you do not allow us to deliver the goods to you and do no re-arrange delivery or collection of the goods (see section 6.3);

11.1.b you do not provide us with information that we have requested from you within a reasonable time (see section 11.1);

11.2. If we cancel the contract because you have not performed your obligations (including those examples listed in section 9), we will provide you with a refund for any goods for which you have paid but not yet received. However we may make a reduction from the refund due to you, an amount of reasonable compensation for costs that we incur due to having to cancel the contract.

12. General

12.1 We may transfer our rights and obligations under these terms and conditions to another organisation. We will contact you to let you know if we do so. Any transfer will not affect your rights under these terms and conditions.

12.2 You cannot transfer any of your rights or obligations under these terms and conditions to anyone else without first getting our consent in writing.

12.3 If a court decides that any part of these terms and conditions are invalid or unenforceable, the remaining sections of these terms and conditions will not be affected and will remain in place.

12.4 If we delay in exercising any right we have under the contract, this will not stop us from exercising that right against you at a later date.

12.5 Unless we transfer our rights and obligations to another organisation, then this contract is only between you and us. This means no other person or organisation is a party to this contract and they do not have any rights under the contract.

12.6 If there is ever any dispute between you and us, then it will be resolved using the law of Scotland. 

12.7 If you are dissatisfied with how we have handled your complaint you can refer the dispute to the European Online Dispute Resolution Platform by following this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage