Fulfilment of Orders

Orders

Your order constitutes an offer to purchase Products from us, and does not form a binding contract until accepted by us.  On receipt of your order and full payment, we will send you an order acknowledgement email to the email address provided by you in the order process.  This order acknowledgement email will contain your order number and details of the Products ordered. This email is an acknowledgement of receipt of your order.  It is not an acceptance by us of any offer to purchase Products.

An offer made by you to purchase Products shall be accepted by us only when we dispatch the Products to you. We reserve the right to refuse any offers in an order before acceptance.  

We do our best to guarantee the availability of Products. However, if a Product runs out, we will notify you as soon as possible and you will then have the choice, as far as possible, between replacing the out-of-stock Product with another or postponing the delivery of your order.  If neither of these options is acceptable, and if we have taken payment for the Product, we shall refund you the price paid for the out-of-stock Product. If you delay your response, then this may delay the delivery date, or we shall, at our sole discretion either refund you the price paid for the out-of-stock Product or provide a substitute for the Product of a similar price.  If you don’t want the substitute, please let us know and we will refund the price paid for the out-of-stock Product.

You must make sure that all information you provide to us, including email, mobile phone number and delivery address is accurate. 

 

Cancellation

You agree that as our Products are intended for consumption and are perishable, you have no right under consumer to law to cancel an order or a contract for the supply of Products except as set out in these Terms.

Requests to change, pause or cancel a delivery must be received by us at least 3 working days before the scheduled delivery date. 

We reserve the right to cancel the contract between us and stop delivering our Products to you if:

  • we have insufficient stock to deliver the Products you have ordered; 
  • we do not deliver Products to your delivery address; 
  • we suspect that you intend to resell the Products;
  • we cannot obtain authorisation for your payment; 
  • a payment is unjustifiably charged back;
  • we cannot verify that you are aged 18 or over; and/or 
  • one or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; and/or
  • we suspect fraud.

If we do cancel your contract we will notify you by e-mail and will refund you all sums paid for produce not delivered within 30 days of the date of receipt of the order.  We will not be obliged to offer any additional compensation for disappointment suffered.

 

Deliveries 

We use third party couriers to deliver our Products, currently DPD.  Therefore, while we do our best to meet delivery times, actual delivery times may vary from estimated times displayed.

If you Products haven’t arrived by 10pm on the day of your scheduled delivery, please notify us as soon as possible by email or telephone and we shall try to resolve the problem with our couriers. 

When placing your order, you are asked to fill-in your mobile phone number so that the courier can send you delivery update notifications and contact you if needed. We will not refund you any sums paid if the address you have provided is incorrect and our couriers are therefore unable to deliver the Products.  

You must also give details of your safe place delivery instructions to let us know where we can leave your box in case you're not in (i.e., behind the gate, with a neighbour etc.).  If you are not in when our couriers deliver then, without instructions, your Products will be left by your front door and you expressly accept that risk. 

Our Products are delivered to you in packaging designed to keep the Products frozen until 10pm on the day of your delivery, thanks to our insulated packaging. You must ensure that you store your Products in your freezer (to a maximum temperature of -18 degrees) by 10pm on the day of delivery and they should remain there until you are ready to use the Products.  We will not refund you any sums paid for any damage to the Products because of your failure to store them accordingly.